Privacy Policy

Precision Plumbing LLC ("Precision Plumbing," "we," "us," or "our") operates https://www.precisionplumbingwv.com(the "Site") and provides residential and commercial plumbing services in the greater Beckley, West Virginia area. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our Site, contact us, or use our services.

1. Information We Collect

• Contact information you provide: name, phone number, email address, service address, and any details you include in a service request, form submission, call, or message to us.
• Service records: appointment history, estimates, invoices, payment records, and warranty information.
• Communications: records of calls, emails, and text messages exchanged with our team.
• Automatically collected data: IP address, browser type, device information, pages visited, and similar analytics data collected through cookies and similar technologies.

2. How We Use Your Information

• Schedule, confirm, and perform plumbing services;
• Respond to inquiries and provide estimates;
• Send appointment confirmations, reminders, technician arrival updates, invoices, and service follow-ups;
• Improve our Site, services, and customer experience;
• Comply with legal, licensing, insurance, and tax requirements.

3. SMS / Text Messaging Program

You opt in to receive text messages (SMS) from Precision Plumbing when you: (a) submit a form on our Site and check the SMS consent checkbox, (b) send a text message to us first, or (c) provide your mobile number and verbal consent while scheduling service by phone.

Messages you may receive include:

• Missed-call follow-ups and callback confirmations;
• Appointment confirmations and reminders;
• Technician arrival and scheduling updates;
• Estimates, invoices, and billing notifications;
• Service follow-ups and review requests;
• Occasional offers or promotions, only where you have agreed to receive them.

• Consent is not a condition of purchase.
• Message frequency varies based on your service activity and interactions with us.
• Message and data rates may apply depending on your mobile carrier plan.
• Opt out at any time by replying STOP. After you send STOP, we will send one final message confirming that you have been unsubscribed. No further messages will be sent unless you opt back in.
• Reply HELP for assistance, or contact us at (304) 553-7950 or service@precisionplumbingwv.com.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data, consent, and phone numbers collected for SMS purposes will not be shared with or sold to third parties or affiliates for marketing or promotional purposes under any circumstances.

4. How We Share Information

We do not sell your personal information. We share information only with:

• Service providers that help us operate — scheduling/CRM, messaging, payment processing, and accounting platforms — bound to use your information only on our behalf;
• Professional advisors and insurers where needed to operate our business;
• Authorities when required by law, subpoena, or to protect our legal rights;
• A successor entity in the event of a merger, acquisition, or sale of business assets.

For clarity: the sharing described above never includes mobile opt-in data or SMS consent, which is excluded from any transfer to third parties for marketing purposes as described in Section 3.

5. Cookies & Analytics

Our Site uses basic cookies and analytics tools to understand how visitors use the Site and to improve it. You can control or block cookies through your browser settings; the Site will continue to function if you do.

6. Data Security & Retention

We use commercially reasonable administrative, technical, and physical safeguards to protect your information. We retain personal information only as long as needed to provide services, satisfy warranties, and meet legal, tax, and insurance obligations.

7. Your Choices & Rights

• Request access to, correction of, or deletion of your personal information by contacting us using the details below;
• Update your contact information or make a privacy request at any time using the contact details below;
• Opt out of marketing emails using the unsubscribe link in any email;
• Opt out of text messages at any time by replying STOP.

Depending on your state of residence, you may have additional privacy rights. We will honor valid requests as required by applicable law.

8. Children's Privacy

Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

10. Contact Us

Precision Plumbing LLC
2100 Copper Line Dr, Suite 240, Beckley, WV 25801
Phone: (304) 553-7950
Email: service@precisionplumbingwv.com

See also our Terms of Service, including our SMS Terms & Conditions.